DO YOU TAKE PHONE ORDERS?
Phone orders can be placed Monday through Friday from 9am - 6pm PST at 1.866.642.9393 (1.866.NIC.YEYE). Orders can also be placed by email at firstname.lastname@example.org.
DO YOU OFFER GIFT WRAPPING?
Everyone loves a good party! We currently offer gift wrapping on our smaller products such as wall decor and our toy selection. Just add your special message under “Special Instructions for Seller”, and we’ll take care of the rest.
HOW DO I CHECK THE STATUS OF MY ORDER?
Since our furniture is build-to-order, we will send you emails to show you the progress and status of your order. The first email will be to confirm your order. The second email will include a note from the artisans and a progress image. The third email will contain your shipping details and tracking number, along a final photo of your custom finished piece.
For all other orders, you will receive one email to confirm your order, and one email to let you know your order has shipped.
If for some reason you have not received these emails, please check your spam box. If they're still not there, please contact email@example.com.
HOW CAN I CHANGE OR CANCEL MY ORDER?
To make a change or cancel your order, please contact Customer Service at 1.866.642.9393 (1.866.NIC.YEYE) within 48 hours of placing your order. Please keep in mind that furniture orders are build-to-order, so once your order has been received by our artisans, it cannot be cancelled. For more information, please read our entire return policy.
DO FURNITURE AND NON-FURNITURE ITEMS SHIP TOGETHER?
Furniture and non-furniture items, such as wall decorations ship separately. If you order both furniture and non-furniture items in a single transaction, you will receive separate shipping notifications: one for furniture orders and another for non-furniture items.
HOW LONG DOES IT TAKE FOR MY ORDER TO SHIP?
All our wood pieces are custom built by our artisans especially for you. We promise to ship all wood pieces to you within 3-4 weeks of our receipt of your order. All other orders take 3-7 business days to deliver from our California shipping location.