WHAT FORMS OF PAYMENT DO YOU ACCEPT?
We accept Visa, MasterCard, American Express, Discover, and PayPal.
HOW DO I USE MY DISCOUNT CODES?
Enter your code during the checkout process and hit APPLY. The discount will be shown on your final total.
DO YOU TAKE PHONE ORDERS?
Phone orders can be placed Monday through Friday from 9am - 6pm PST at 1.866.642.9393 (1.866.NIC.YEYE). Orders can also be placed by email at email@example.com.
DO YOU OFFER GIFT WRAPPING?
Everyone loves a good party! We currently offer gift wrapping on our smaller products such as wall decor and our toy selection. Just add your special message under “Special Instructions for Seller”, and we’ll take care of the rest.
HOW DO I CHECK THE STATUS OF MY ORDER?
Since our kids furniture and kids furniture sets are build-to-order, we will send you emails to show you the progress and status of your order. The first email will be to confirm your order. The second email will contain your shipping details and tracking number.
If for some reason you have not received these emails, please check your spam box. If they're still not there, please contact us at firstname.lastname@example.org.
HOW CAN I CHANGE OR CANCEL MY ORDER?
To make a change or cancel your order, please contact Customer Service at 1.866.642.9393 (1.866.NIC.YEYE) within 48 hours of placing your order. Please keep in mind that furniture orders are build-to-order, so once your order has been received by our artisans, it cannot be cancelled. For more information, please read our entire return policy.
DO FURNITURE AND NON-FURNITURE ITEMS SHIP TOGETHER?
Furniture and non-furniture items, such as wall decorations ship separately. If you order both furniture and non-furniture items in a single transaction, you will receive separate shipping notifications: one for furniture orders and another for non-furniture items.
HOW LONG DOES IT TAKE FOR MY ORDER TO SHIP?
All our wood pieces are custom built by our artisans especially for you. We promise to ship all wood pieces to you within 3-4 weeks of our receipt of your order. All other orders take 3-7 business days to deliver from our California shipping location.
DO I HAVE TO ANCHOR MY FURNITURE TO THE WALL?
Yes, for safety and security purposes, all furniture should be anchored to the wall. For more information on how to properly secure your furniture, please refer to the Consumer Product Safety Commission guidelines. PLEASE NOTE: Unstable or tipping furniture can cause serious or fatal injuries.
WHAT TYPES OF WOOD ARE AVAILABLE?
We offer long lasting maple and walnut wood for all of our furniture pieces.
WILL THE COLORS MATCH ACROSS ALL NICO & YEYE PIECES?
All of the colors match between our collections. We work with the same ten colors for all of our furniture pieces. However, please note, that our custom, one-of-a-kind products are made out of natural maple and walnut wood, which will show the natural grain of the wood.
I WOULD LIKE TO ORDER WOOD SAMPLES, WHERE CAN I FIND THEM?
You can find them in finishes section of our website.
HOW CAN I SEE YOUR PRODUCTS IN PERSON?
Since our products are handcrafted, custom-made pieces, we currently have no inventory available on hand. However, pop up showrooms will be planned throughout the year. If you would like to receive notifications regarding our future pop up shops and events, please send us an email at email@example.com to be added to our email list (we promise to only send good emails).
In the meantime, you can request a sample of our walnut and maple woods. Please send sample requests to firstname.lastname@example.org.
HOW DO I CARE FOR MY PRODUCTS?
Caring for your children's furniture is important to preserving its smooth finish and bright color. It is recommended to frequently dust off your furniture with a dry, soft cotton cloth to avoid dust build up. Wipe up spills promptly and in the case of sticky spots, it is best to clean the surface using a damp soft tissue or cloth. Avoid using cleaning products that may contain alcohol or ammonia. If unsure of the contents, try testing cleaning supplies and liquids on a small, unnoticeable surface of your furniture before cleaning. To be safe, it’s best to use mild soap or just water.
For any questions regarding the care or maintenance of your N & Y piece, please contact us at email@example.com.
DO YOU SELL A MATTRESS FOR THE TWIN OR TODDLER BED?
No, we do not sell mattresses. However, our bed frames are made to fit standard size twin mattresses
If you are in the lower 48 states, our large handcrafted furniture pieces will be delivered to your door based on our shipping calculator . For International orders shipping charges will be calculated separately, please contact our customer service for delivery charges.
HOW DO I TRACK MY ORDER?
Since our furniture is build-to-order, we will send you emails to show you the progress and status of your order. The first email will confirm your order. The second email will contain your shipping details and tracking number of your custom finished piece.
If for some reason you have not received these emails, please check your spam box. If they're still not there, please contact firstname.lastname@example.org.
DO YOU OFFER WHITE GLOVE SERVICE?
Yes, you can elect our $179 Premium White Glove Delivery for our oversized, heavy products such as kids beds and dressers, When your order reaches your local delivery hub, you will be contacted to schedule a by-appointment 4-hour delivery window to receive your order. Our white glove deliveries are made Monday through Friday, 8 a.m. to 5 p.m.
As part of our Premium White Glove Delivery service, we will bring the item(s) into your home, carry your item(s) up to 1 flight of stairs, and dispose of the packaging materials.
Please measure your space (doorways, elevators, stairways, etc.) before buying products from us to ensure that they will fit into your home.
Please contact us ahead of time at 866 NIC YEYE if there are any delivery challenges at your home we should know about, such as multiple flights of stairs or a narrow or long driveway. Note that additional charges may apply in such instances.
Please note, white glove service might extend your delivery time by an additional 5-7 days.
DO YOU OFFER EXPEDITED SHIPPING?
We offer expedited shipping on all wall decor items, such as posters and canvases. However, we do not offer expedited shipping on furniture orders.
DO YOU SHIP TO A P.O. BOX?
Most of our products can be shipped to a P.O. Box, with the exception of large furniture pieces such as beds. For more information, please call us at 1.866.642.9393 (1.866.NIC.YEYE) or send an email to email@example.com.
DO YOU SHIP INTERNATIONALLY?
Yes, For International orders shipping charges will be calculated separately, please contact our customer service for delivery charges.
HOW DO I MAKE A RETURN?
Begin the return process within 14 days of delivery by packing your item(s) in their original box and using sufficient packing materials to prevent damage in transit. Send us an email with your order details and reason for return to firstname.lastname@example.org or give us a call at 1.866.642.9393 (1.866.NIC.YEYE). For small orders, we will create the appropriate shipping label to bring to a drop-off location in your area.
Please note, depending on the reason for return, you may be responsible for return shipping costs.