If you are in the lower 48 states, our large furniture pieces will be delivered to your door for free, smaller items have a flat shipping cost. For International orders shipping charges will be calculated separately, please contact our customer service for delivery charges.
HOW DO I TRACK MY ORDER?
Since our furniture is build-to-order, we will send you emails to show you the progress and status of your order. The first email will confirm your order. The second email will contain your shipping details and tracking number of your custom finished piece.
If for some reason you have not received these emails, please check your spam box. If they're still not there, please contact firstname.lastname@example.org.
DO YOU OFFER WHITE GLOVE SERVICE?
Yes, you can elect our $199 Premium White Glove Delivery for our oversized, heavy products such as beds and dressers, When your order reaches your local delivery hub, you will be contacted to schedule a by-appointment 4-hour delivery window to receive your order. Our white glove deliveries are made Monday through Friday, 8 a.m. to 5 p.m.
As part of our Premium White Glove Delivery service, we will bring the item(s) into your home, carry your item(s) up to 1 flight of stairs, and dispose of the packaging materials.
Please measure your space (doorways, elevators, stairways, etc.) before buying products from us to ensure that they will fit into your home.
Please contact us ahead of time at 866 NIC YEYE if there are any delivery challenges at your home we should know about, such as multiple flights of stairs or a narrow or long driveway. Note that additional charges may apply in such instances.
Please note, white glove service might extend your delivery time by an additional 5-7 days.
DO YOU OFFER EXPEDITED SHIPPING?
We offer expedited shipping on all wall decor items, such as posters and canvases. However, we do not offer expedited shipping on furniture orders.
DO YOU SHIP TO A P.O. BOX?
Most of our products can be shipped to a P.O. Box, with the exception of large furniture pieces such as beds. For more information, please call us at 1.866.642.9393 (1.866.NIC.YEYE) or send an email to email@example.com.
DO YOU SHIP INTERNATIONALLY?
Yes, For International orders shipping charges will be calculated separately, please contact our customer service for delivery charges.
HOW DO I MAKE A RETURN?
Begin the return process within 14 days of delivery by packing your item(s) in their original box and using sufficient packing materials to prevent damage in transit. Send us an email with your order details and reason for return to firstname.lastname@example.org or give us a call at 1.866.642.9393 (1.866.NIC.YEYE). For small orders, we will create the appropriate shipping label to bring to a drop-off location in your area.
Please note, depending on the reason for return, you may be responsible for return shipping costs.