HOW DO I TRACK MY ORDER?
Since our furniture is build-to-order, we will send you emails to show you the progress and status of your order. The first email will confirm your order. The second email will contain your shipping details and tracking number of your custom finished piece.
If for some reason you have not received these emails, please check your spam box. If they're still not there, please contact email@example.com.
DO YOU OFFER WHITE GLOVE SERVICE?
For an additional fee, we offer white glove service. To order, simply contact firstname.lastname@example.org or call us at 1.866.642.9393 (1.866.NIC.YEYE). Please note, white glove service might extend your delivery time by an additional 5-7 days.
DO YOU OFFER EXPEDITED SHIPPING?
We offer expedited shipping on all wall decor items, such as posters and canvases. However, we do not offer expedited shipping on furniture orders.
DO YOU SHIP TO A P.O. BOX?
Most of our products can be shipped to a P.O. Box, with the exception of large furniture pieces such as beds. For more information, please call us at 1.866.642.9393 (1.866.NIC.YEYE) or send an email to email@example.com.
DO YOU SHIP INTERNATIONALLY?
We are currently focusing on orders in the U.S. However, plans to ship internationally are definitely being considered. We will update you if and when that option becomes available.
HOW DO I MAKE A RETURN?
Begin the return process within 14 days of delivery by packing your item(s) in their original box and using sufficient packing materials to prevent damage in transit. Send us an email with your order details and reason for return to firstname.lastname@example.org or give us a call at 1.866.642.9393 (1.866.NIC.YEYE). For small orders, we will create the appropriate shipping label to bring to a drop-off location in your area.
Please note, depending on the reason for return, you may be responsible for return shipping costs.