N&Y: WHO IS NICO & YEYE?
Nico & Yeye are our two little muses, Nicolas & Celeste. After many tried and failed room makeover attempts, they inspired us to design pieces for the mini-mes of the house. Kids want to have a say when decorating their rooms, so we finally listened. Now, "Nico & Yeye" is a full furniture and design tribute to the wonders of being a kid.
N&Y: HOW DO YOU PRONOUNCE “NICO & YEYE”?
It’s easy, catchy and sweet: Nee-ko & Yé-yé (or Yai yai).
ORDERS: HOW LONG DOES IT TAKE FOR MY ORDER TO SHIP?
All of our wood pieces are custom built by our artisans especially for you. We promise to ship all wood pieces to you within 6 to 8 weeks of our receipt of your order. All other orders take 3-7 business days to deliver from our California shipping location.
SHIPPING: HOW DO I TRACK MY ORDER?
Since our furniture is build-to-order, we will send you emails to show you the progress and status of your order. The first email will confirm your order. The second email will contain your shipping details and tracking number.
If for some reason you have not received these emails, please check your spam box. If they're still not there, please contact firstname.lastname@example.org.
SHIPPING / RETURNS: HOW DO I MAKE A RETURN?
Begin the return process within 14 days of delivery by packing your item(s) in their original box and using sufficient packing materials to prevent damage in transit. Send us an email with your order details and reason for return to email@example.com or give us a call at 1.866.642.9393 (1.866.NIC.YEYE). For small orders, we will create the appropriate shipping label to bring to a drop-off location in your area.
Please note, depending on the reason for return, you may be responsible for return shipping costs.
PAYMENT: HOW DO I USE MY DISCOUNT CODES?
Enter your code during the checkout process and hit APPLY. The discount will be shown on your final total.
PRODUCTS: WHAT TYPES OF WOOD ARE AVAILABLE?
All our furniture is made with long lasting hardwood and plywood construction. All exposed natural wood pieces are made with real American wood (maple or walnut)
PRODUCTS: WILL THE COLORS MATCH ACROSS ALL NICO & YEYE PIECES?
All of the colors match between our collections. We work with the same nine colors for all of our furniture pieces. However, please note, that our custom, one-of-a-kind products are made out of natural maple and walnut wood, which will show the natural grain of the wood.
WARRANTY: WHAT IS COVERED UNDER MY WARRANTY?
Nico & Yeye product warranty is limited to manufacturing defects. For warranty repairs, we pay for standard repair rates, as well as shipping costs to a designated repair center, if needed. For replacements, we will replace the defective parts and pay to ship them directly to you. Please note, our warranty is only extended to the original purchaser of the furniture. For more information, please read our entire warranty.